GETTING STARTED

How It Works

A simple process for senders and travelers

1. Ways to Connect

Method 1: Browse Traveler Listings

Travelers: Post your upcoming travel plans with destination, dates, and available space.

Senders: Browse active travel plans to find someone going your route.

Method 2: Post Package Requests

Senders: Post your package details, route, and delivery needs for travelers to discover.

Travelers: Browse package requests and accept ones that match your travel plans. This method is perfect for privacy-conscious travelers who prefer not to share their itineraries publicly but are willing to help with deliveries.

Method 3: Travel Companion for Parents

Families: Post your parent's itinerary (route, date, flight, and the kind of help that would ease the journey) to find a kind traveler heading the same way.

Travelers: Browse companion requests and, if you can help, reach the family directly using the contact details they shared.

A free, goodwill feature, not a professional care, medical, or escort service. Families keep full responsibility for their parent. See our Safety & Trust guide and Travel Companion page for details.

2. Connect & Discuss

Once a potential match is found (either a sender finds a traveler's plan or a traveler sees a delivery request), use our secure in-app chat to discuss the details. This includes package specifics, pickup/dropoff logistics, and finalizing the compensation.

Note: Many travelers offer to help for free. Others may request a small contribution, it's up to both of you to agree.

What to agree on in chat before the flight

  • Contents: what is in the package, and whether you will inspect it at handover (senders expect this).
  • Handover point and time: airport terminal, check-in hall, or another public place that works for both schedules.
  • Destination handoff: where and when the traveler delivers on arrival, and who receives it.
  • Compensation: the amount, when it changes hands, and the method (cash, transfer, payment app).
  • Customs: whether goods stay inside the destination duty-free allowance, and who covers duty if it applies.

3. Agree & Deliver

After agreeing on all terms, the sender hands over the package to the traveler. The traveler then transports the package to the destination. Upon successful delivery and confirmation from both parties, the process is complete.

Good handover practice

  • Photograph the packaged item at handover so both sides have a record of its condition.
  • Confirm the final agreement in chat, the app log is your shared receipt.
  • Keep the package in your personal allowance; never check in unknown items separately.
  • Mark the delivery complete in the app once the recipient confirms, it closes the loop and builds both ratings.

TravelCargo facilitates this connection but reminds users to adhere to all local and international shipping regulations.

What it costs

The platform is free for everyone: no listing fees, no commission, no payment processing. The only money that changes hands is the delivery fee you negotiate directly with your traveler. On popular corridors, agreed fees typically run €20–€40 for 5 kg, for example Germany to India, where DHL’s published price for the same weight is €45.99. That saving is the whole idea: travelers already bought the luggage space, senders just use the spare part of it.

Route-specific numbers, courier benchmarks, and customs notes are on the route pages; courier comparisons live on vs DHL, vs UPS, and vs USPS pages.

Trust and safety, built in

  • Government-ID verification: every user completes a one-time identity check (powered by Didit) before posting or accepting deliveries.
  • Transparent profiles: ratings and delivery history are visible before you commit.
  • Chat on the record: agreements stay in the app, not scattered over private messages.
  • Clear responsibility: users are responsible for customs compliance and prohibited items, we publish the full lists on the Safety and Requirements pages.
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