Yes. The platform is completely free. TravelCargo does not charge fees or process payments. Any compensation between senders and travelers is negotiated directly.

Who is responsible for customs?

Users are fully responsible for ensuring all items comply with customs and airline laws in all relevant countries. TravelCargo provides no compliance checking or legal guidance.

What items are prohibited?

Weapons, drugs, hazardous materials, counterfeit goods, large amounts of cash, live animals, perishable foods, prescription drugs without prescriptions, and anything requiring special permits. Carrying prohibited items can result in criminal charges for both sender and traveler.

How do travelers get paid?

TravelCargo does not process payments. Travelers and senders agree on compensation directly — cash, bank transfer, or digital payment apps are common methods.

Is TravelCargo responsible if a package gets lost?

No. TravelCargo is not responsible for lost, damaged, or stolen packages. All disputes are resolved directly between users.

YOUR SAFETY

Safety & Trust

Understanding your responsibilities and our platform's role

CRITICAL SAFETY NOTICE

TravelCargo is a FREE, community-driven platform that ONLY connects people. We are NOT responsible for packages, legal compliance, customs issues, damages, losses, or any consequences from user activities. Users assume ALL risks and responsibilities.

What TravelCargo IS and IS NOT

TravelCargo IS:

A free technology platform
A connection service for travelers and senders
A messaging system for communication
A community-driven initiative

TravelCargo IS NOT:

A courier or postal service
A package handler or inspector
A payment processor
A legal advisor or compliance checker
An insurance provider
Liable for user actions or consequences

Your Legal Responsibilities

CRITICAL WARNING FOR ALL USERS:

Carrying prohibited items across borders can result in:

Criminal charges and imprisonment (up to 10+ years)
Heavy fines (€10,000 to €50,000+)
Permanent criminal record
Travel bans and deportation
Asset seizure and forfeiture

SENDERS Must:

Verify items comply with ALL applicable laws
Provide accurate, complete item descriptions
Obtain necessary customs permits/declarations
Ensure items are not prohibited or restricted
Arrange appropriate insurance coverage
Accept full legal responsibility for contents
Research destination country restrictions

TRAVELERS Must:

Physically inspect ALL package contents
Verify compliance with airline regulations
Make required customs declarations
Refuse suspicious or unknown items
Research import/export restrictions
Accept full legal responsibility for carrying items
Maintain personal safety and security

Platform Limitations

TravelCargo is operated by a single person as a free community service. We cannot:

Verify the identity or background of all users
Inspect or guarantee package contents
Provide legal advice or compliance guidance
Mediate disputes or provide refunds
Guarantee platform availability 24/7
Take responsibility for user actions

Your safety and legal compliance are entirely your own responsibility.

Privacy and Connection Options

TravelCargo offers two ways to connect, giving users flexibility based on their privacy preferences:

Browse Traveler Listings

Travelers post their travel plans publicly
Senders browse and contact travelers directly
Good for travelers comfortable sharing itineraries
Immediate visibility of travel schedules

Package Request Listings

Senders post package details publicly
Travelers browse and accept requests privately
Perfect for privacy-conscious travelers
Travelers don't need to share travel plans
Helps travelers maintain security and privacy

Privacy Tip: Many travelers prefer not to share their detailed travel plans publicly for security reasons. Package requests allow these travelers to help the community while maintaining their privacy about travel schedules and locations.

Legal Resources

Before using TravelCargo, please review:

Terms of Service - Platform rules and liability exclusions
Privacy Policy - Data protection and user rights
Impressum - Legal notice and contact information
User Guidelines - Detailed user requirements

Disclaimer: This information is for general guidance only and does not constitute legal advice. Consult qualified legal professionals for specific legal questions.

Travel Companion for Parents

Our Travel Companion feature connects families with a kind traveler heading the same route as a parent who would appreciate friendly company or light assistance (gates, transfers, mobility) on a flight.

This is a free, goodwill, community feature — it is NOT a professional care, medical, or escort service. Companions are volunteers; they are not employed, trained, or vetted by TravelCargo as caregivers.

Families keep full responsibility for their parent at all times, including safety, medical needs, and travel decisions.
Companions should only offer help they can realistically provide and must never promise professional care.
Always verify identity, meet safely, keep family informed, and consider travel insurance.
Contact details are shared only with logged-in members who actively choose to help.
TravelCargo only makes introductions and is not responsible for any person or outcome.

Looking for a companion? Visit the Travel Companion page.

Remember: TravelCargo connects people - YOU are responsible for safety, legality, and consequences.

Last updated: 8/23/2026